We are aware that fraudulent e-mails are being distributed, containing Co-op Services Credit Union name and logo. (see the example below)

If you are suspicious of fraudulent activity, please report it to one of our Member Services Representatives at 800.321.8570 ext. 200, or email us at abuse@cscu.org.

Please DO NOT click on any links included in these emails. The intent of the scammers is to have you provide information that they can use to steal your identity. Please take precautions to protect your information and identity.

Please note that CSCU will NEVER contact you by email or phone and ask you to provide your account number or other personal information.

E-mail fraud, commonly referred to as “phishing” is the use of e-mail and fraudulent Web sites to trick recipients into disclosing personal financial information, such as credit card numbers, Social Security numbers, account names, passwords and addresses. While the term “phishing” usually refers to online fraud, the practice has recently extended to phone calls that deceive the recipient in the same ways.

Online fraud is accomplished by using e-mails that mimic those of legitimate banks and credit unions. The e-mails attempt to mislead the recipient into “verifying” or “submitting” personal and/or financial information.

There are many different scams used to convince people to give their personal information. For example, the message may cite a breach of security or an account that will be deactivated and deleted if not renewed immediately as a reason to “verify” an account holder’s personal information. Scamming e-mails usually contain a link that takes the recipient to an illegitimate Web site used to capture their personal and financial data.

Report phishing scams or identity theft
If you’ve become a victim of a phishing scam or identity theft (meaning your personal account information has been compromised), please contact us right away at 800.321.8570 ext. 200, so that we can advise you as to what steps to take next.

Tips to avoid phishing scams:

View any e-mail or phone request for financial information or other personal data with suspicion. Do not reply to the e-mail and do not respond by clicking on a link within the e-mail message.

• Contact the actual business that allegedly sent the e-mail to verify if it is genuine.

• Do not send personal information (credit or debit card numbers, Social Security Numbers or PINs) in response to an e-mail request from anyone.

• Use anti-virus software and ensure that it’s updated regularly.

• Be cautious. Check your monthly statements to verify all transactions.